About me
I research how people come to trust and rely on AI products. Across 6 years at Google, Meta, JPMorgan Chase, and DAT, I've studied agent-assist AI in regulated contact centers, ML pricing and fraud models in freight, and ML-powered wearables in the field, and built research practices where they were broken or didn't exist. I use AI to draft, synthesize, and pressure-test my work, and human judgment to decide what ships. The researchers I trained went on to succeed me at JPMorgan Chase, Triumph Financial, and DAT.
“John taught me how to properly structure and track success using metrics like CSAT and NPS, ensuring that our team was always focused on validated user value.”
“John has been instrumental in my rapid growth as a UX Designer... Couldn’t have asked for a better UX Research partner!”
